Appointments with a Sella Hub are designed to be quick and easy – they usually take just a couple of minutes. Here are a few things to keep in mind as you prepare:
Prepping and Grouping Items
In general, make sure all items are clean, wiped of personal data, and otherwise in ready-to-sell condition before your appointment.
If you’re selling electronics, be sure to charge your items and include charging accessories or power banks. Missing chargers can impact your order processing time, so make sure those are packaged alongside your item, or labeled clearly.
For sets or collections that make sense to sell as a group (i.e. collection of five Hummel Holiday figurines, or set of six Riedel stemless wine glasses) clearly label those items as a set and pack them together in a single box.
Finally, DO pack your item in its original manufacturer's box, if you have it.
DON'T pack your item in the box of a different, confusingly similar product. Instead, put it in a plain brown box or paper bag.
Special Instructions for Pickup Appointments
After you’ve selected your appointment time, we’ll ask you for special instructions (e.g. a gate code, parking information, or your apartment number) so that your Sella Hub can find you promptly. Make sure you’re home for your appointment – Hubs will wait for 10 mins past your scheduled time, but any later than that and you’ll have to book a new appointment (and potentially be charged for another pickup!).
Hubs won’t enter your home, so please make sure your items are packed and ready for an efficient handoff at your door.
Questions and Communication
If you have questions about your items or about Sella, email our support team at support@hellosella.com. Appointments with your Sella Hub should be quick and efficient. Hubs don’t conduct market research or price items, and they can’t offer any information on your item’s condition or value.
Rescheduling
If you'll be more than 15 minutes late, you should reschedule your appointment. To reschedule your appointment, please head to your account dashboard and tap the button to reschedule.