When you sign up to sell with us, you’ll provide credit or debit card information so that we can charge you for any costs associated with selling your items. To manage your card information, login to your account and visit your Settings page. Then click ‘Add Card.’
Once your items sell, you can cash out the money you’ve made. To receive funds from Sella, you’ll need to provide your bank account information. Stripe stores this account information and powers deposits directly into your account. In total, you’ll provide us with two payment methods: one for making payments and one for receiving payouts.
Here are some commonly asked questions:
How do I know that it’s safe to use Stripe?
Stripe is the most reliable payment processing platform available for online companies like Sella. We partner with Stripe because they use cutting-edge encryption to protect our customers' financial data, and we’re not alone: Stripe is used by companies like Amazon, Lyft, and Instacart. You can read more about security at Stripe here and here.
Can Sella access my banking information?
No, Sella can’t access your financial account information, since that data is stored securely by Stripe.
Can buyers access my banking information?
Again, no– your financial data is encrypted and stored exclusively with Stripe.
Will you take money from my checking account to pay for Sella fees?
No. Stripe connects to your checking account for the sole purpose of sending you funds securely when you make money from selling items with Sella.
Service fees will be charged to the payment card that you provided in your account settings, either credit or debit. Keep in mind that if you use a debit card as your primary payment method, you may see charges as debits directly from the checking account associated with that debit card. If you provide a credit card as your primary payment method, then you’ll see charges on your credit card statement.
How can I make payments?
We can process payments from most major card providers, including Visa, Mastercard, Discover, and American Express.
When I’m ready to cash out, can Sella cut me a check?
In general, we don’t make payouts via check. Instead, you’ll provide your checking account information so that we can send you payments electronically, via Stripe.
Will this work with my credit union?
Most likely yes, although Stripe is incompatible with a few older credit unions. If you believe that your credit union is not compatible, please email us at support@hellosella.com.