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Support Center

Items we can't acccept

  • Large items and furniture
  • Items prohibited by marketplaces
  • Weapons
  • Medical devices, case by case
  • Items that won’t easily make a $15 profit
  • Estates, storage units and clearouts
See all 8 articles

Getting your items to a Sella Hub

  • Service areas and appointment options
  • Scheduling a drop off appointment
  • How to prepare items for your drop-off appointment
  • What to expect when dropping off your items
  • Late arrivals and rescheduling drop-off appointments
  • How do curbside pickups work?
See all 11 articles

How our Mail-In service works

  • Mail-In Overview
  • Getting started with your Mail-In order
  • Mail-In shipping cost & insurance
  • Shipping your Mail-In order to us
  • Using your own shipping label
  • Tracking your shipment

How our selling service works

  • How to select Sella-ble items
  • How our Profit Estimate tool works
  • Setting your initial asking price
  • Setting your walk-away price
  • What happens during item prep & research
  • Designer items and authentication
See all 13 articles

Getting Paid

  • Connecting a payment account
  • Requesting your funds

Unsold Items

  • Understanding why items don’t sell
  • What happens when my item doesn’t sell
  • Options for unsold items

Pricing & Fees

  • Understanding how our pricing works
  • Detailed services and pricing
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  • Sign in to Sella
  • Legal Terms
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