Support Center

Items we can't accept

• Can Sella sell my furniture and other large items?
• Are there types of items I’m not allowed to sell?
• Can I use Sella to sell inexpensive items?
• Can Sella help with my estate sale or storage unit clear out?
• Can I sell boxes of clothing in bulk?
• What is a lot sale, and will Sella accept these?

Getting your items to a Sella Hub

• How do drop-off appointments work?
• How should I prepare for a pickup or dropoff appointment?
• Can I mail in my items?
• Scheduling a drop off appointment
• How do curbside pickups work?
• What if I'm running late or need to reschedule?

Safety and Privacy

• What happens if someone buys my item and then returns it damaged?
• How do payments work at Sella?
• How does Sella keep me safe?
• Why do I need to provide my SSN to cash out?
• How do I delete my account?

How our selling service works

• I received a notification that I need to take action. What does that mean?
• How to select Sella-ble items
• How our Profit Estimate tool works
• Setting your initial asking price
• Setting your walk-away price
• What happens during item prep & research

See all 14 articles

Getting Paid

• Connecting a payment account
• Requesting your funds

Unsold Items

• What does it mean if an item is abandoned?
• Why don't all items sell?
• What happens when my item doesn’t sell?
• How can I have my unsold items returned to me?

Pricing and Fees

• Understanding how our pricing works
• Detailed services and pricing